Privacy Policy
Privacy Policy
Last updated: 22 October 2026
1. Who we are
This Privacy Policy explains how Jez Luff, trading as MrJezLuff, collects, uses and protects personal information when you visit jezluff.com, enquire about coaching, purchase a membership or use our services.
Contact details
Business name: MrJezLuff
Website: https://jezluff.com
Data controller: Jez Luff
Email: jeremyluff.fit@gmail.com
Address: Chessall Avenue, Horsham, West Sussex, RH13 9FB
For privacy-related questions or requests, please contact us using the details above.
2. Information we collect
Depending on how you interact with the website and our services, we may collect the following information:
Contact and account information
Name, email address and telephone number.
Information you provide through enquiry forms, applications or messages.
Account and membership details.
Coaching and training information
Your fitness goals, training history and experience.
Training schedules, performance data and progress updates.
Information about injuries, health conditions, exercise limitations or other relevant health circumstances that you choose to share.
Nutrition, recovery, sleep and lifestyle information relevant to your coaching.
Payment information
Membership and transaction details, payment status and billing records.
Payments are processed through the relevant payment provider. We do not intend to store full payment card details ourselves.
Website and technical information
Information such as IP address, browser type, device information and website usage data, where collected through website hosting, analytics or cookies.
We only intend to collect information that is reasonably necessary for the relevant purpose.
3. How we use your information
We may use your information to:
Respond to enquiries and assess coaching applications.
Set up and manage your coaching membership.
Deliver training programmes, coaching feedback and progress reviews.
Provide relevant fitness, nutrition, recovery and wellbeing guidance.
Process payments, manage subscriptions and handle customer service.
Communicate important service updates.
Maintain website security, improve our services and understand website usage.
Meet applicable legal, accounting and regulatory obligations.
Send marketing communications where permitted by law and, where required, with your consent.
We will not use your information for unrelated purposes without an appropriate lawful basis.
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, these may include:
Contract: to provide coaching services, manage memberships or take steps at your request before entering into a contract.
Legitimate interests: to respond to enquiries, administer our business, maintain security and improve our services, where these interests do not override your rights.
Legal obligation: to comply with applicable tax, accounting or other legal requirements.
Consent: where you have agreed to a specific use, such as certain marketing communications or non-essential cookies.
Where you provide health-related information for coaching, additional protections apply because this information may constitute special-category personal data. We will only process it where the required legal basis and an applicable special-category condition are in place. Where we rely on explicit consent, we will seek it separately and explain how it can be withdrawn.
5. TrainingPeaks and other service providers
We may use third-party platforms to deliver coaching and manage our business. These may include:
TrainingPeaks, for training schedules and performance data.
Website hosting, form and email providers.
Payment processors and subscription management services.
Video meeting or communication platforms.
Analytics and cookie providers, where used.
Information may be shared with these providers only as appropriate for the relevant service, subject to applicable data protection requirements.
These providers may process information under their own terms and privacy policies. Please review their policies where relevant.
6. IM8 partnership and external links
This website may contain links to IM8 and other third-party websites, including partner or promotional links.
If you follow an IM8 partner link or purchase a product through a third-party website, that provider may collect information directly from you and may use cookies or other tracking technologies according to its own privacy policy.
Where a partner programme provides us with information about qualifying purchases or commissions, we will handle that information in accordance with applicable law.
We do not control the privacy practices of external websites. Please review their privacy policies before providing personal information or making a purchase.
7. Marketing communications
We may send you information about our coaching services, memberships or relevant offers where permitted by law.
You can opt out of marketing emails at any time using the unsubscribe link, where available, or by contacting us directly.
We will not treat your decision to opt out of marketing as a reason to withhold services you have purchased.
8. Cookies and website analytics
Our website may use cookies and similar technologies to support essential functionality, remember preferences, measure website performance or provide analytics.
Where required, we will ask for your consent before placing non-essential cookies or using similar tracking technologies. You can manage your preferences through the cookie controls provided on the website, if available.
You can also adjust cookie settings through your browser, although blocking certain cookies may affect website functionality.
9. How we protect your information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
Access to coaching and health-related information should be limited to what is necessary to provide the relevant service. However, no online system or method of electronic storage can be guaranteed to be completely secure.
Please avoid sending unnecessary sensitive information through unsecured communication channels.
10. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records and meeting legal obligations.
Retention periods will depend on the type of information and why it was collected. For example:
Enquiry information may be retained for as long as needed to respond and manage follow-up.
Coaching records may be retained during your membership and for a defined period afterwards where justified.
Financial and transaction records may need to be retained for applicable legal and accounting periods.
Marketing information will be retained in accordance with your preferences and applicable requirements.
When information is no longer needed, we will securely delete it or anonymise it where appropriate.
11. International data transfers
Some service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we will take steps to ensure that the transfer complies with applicable UK data protection law, including using an appropriate safeguard where required.
12. Your data protection rights
Depending on the circumstances, you may have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your information where applicable.
Ask us to restrict how we use your information.
Object to certain types of processing.
Request a copy of certain information in a portable format.
Withdraw consent where processing relies on consent.
Complain to the Information Commissioner's Office (ICO).
These rights are subject to legal conditions and exceptions.
To exercise your rights, contact us using the details in Section 1. We may need to verify your identity before responding.
You can find further information at ico.org.uk.
13. Children's information
Our coaching services are intended primarily for adults unless a particular service explicitly states otherwise.
We do not knowingly collect children's personal information where it is unnecessary. If a service involves anyone under 18, appropriate arrangements and safeguards must be established before their information is collected or used.
14. Changes to this Privacy Policy
We may update this policy to reflect changes to our services, technology or legal obligations.
The latest version will be published on this page, with the revised date shown at the top.
15. Contact us
If you have questions about this Privacy Policy or how your information is used, please contact:
Jez Luff — MrJezLuff
Website: https://jezluff.com
Email: jeremyluff.fit@gmail.com